FAQ

  • What is your standard order production time?

Our standard service is to produce your order in 2 working days from the day of your order. For example, if you order on a Tuesday, then your order will be produced Tuesday/Wednesday and despatched on Thursday. If you order on a Saturday, then your order will be produced Saturday /Monday and despatched on Tuesday.

Note: Delivery time is in addition to Production time, and our standard delivery service is Free UK Royal Mail 1st Class. Although Royal Mail aim to deliver within 1 day of the despatch date, they do not guarantee this (and therefore we cannot guarantee the delivery timescale for this option).

  • What is the best processing and delivery combination for a next day delivery?

This is possible by ordering before 2pm Monday to Friday and choosing ‘Same day production’ and Next Day Guaranteed delivery.

You can also use the ‘Same day production’ service until 11am on Saturday, and Next Day Guaranteed for delivery on Monday.

  • Do you produce orders during public holidays and weekends?

We produce orders on Saturdays, but not Sundays or over public holidays. So if you place your order on a Sunday it will be produced as though it has been placed on the following Monday.

  • I have a discount code. How do I enter it?

Please enter your discount code in the box marked ‘Voucher code’ on the checkout page (after uploading and configuring your document, and before making the payment). Make sure to click ‘Apply’.

Please note: As stated in our terms and conditions, discount codes must be applied before purchase, and cannot be applied/refunded after the order has been placed. Thank you.

  • What payment options do you offer?
    We have a variety of payment options available on desktop and mobile.

PayPal
Visa                 (via Paypal)
Mastercard      (via Paypal)